United Breaks Geeetars

SO...people don't really like United

United has a policy of allowing customers to pay for exactly what they want. Many companies include policies which are optional for United customers. Many United customers expect all companies to operate according to industry norms. United does not operate by industry norms.

Basically everyone knows that they risk damage to their luggage when flying (this is why I prefer to travel with hard-case luggage (you know the kind with a plastic shell encompassing the cargo). The customers expect that should someone from United break their stuff, the company would correct that error with rectification or refunding.

In this case the customer did not get insurance and so when their things were broken, the airline was not responsible.

Of course it blew up in United's face as the video slander now has 18 million views and hundreds of thousands of likes.

To avoid this, United could change policy or just make it obvious that you risk damage, and that you have to own that risk unless you purchase insurance.


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